Car service ripoff
I travel a lot, and when I fly into LaGuardia I usually book a car service to pick me up rather than wait in the taxi lines, which can be quite long, especially in the evenings or when there is bad weather. I usually use LimoRes (formerly Crown Limo), despite the bad service I’ve had from them before, but after the last few trips in which they attempted to charge me a waiting charge when they shouldn’t have, I’m shopping for a new car service to use, or suggestions on how to avoid rip-offs from supposedly legitimate car service companies in New York City.
Last night, we arrived from Toronto on AA flight #1084. Originally scheduled to land at 7:15, we encountered a 2-hour delay both on the ground in YYZ and in the air circling over La Guardia. We did not land until 9:11 PM and I was out of the terminal and on the phone with LimoRes at 9:18 to inform them I was ready to be picked up. This is well within the 45-minute grace period for international flights that LimoRes publishes on its website, which states that they check the time of arrival with the airline and dispatch the cars accordingly. We entered the vehicle at 9:27 PM, still well within the grace period. However, upon arrival at my apartment at 9:45, still within the grace period and only 34 minutes after we landed, the driver presented me with my bill, with a $16 charge for 16 minutes of waiting time included. The problem? LimoRes told the driver that we arrived at 8:40 PM. (more…)