Fresh Direct Update

I spoke with Fresh Direct again, and to my surprise, my complaint is actually almost word for word recorded with them. I don

18 Comments so far

  1. Will (unregistered) on October 17th, 2005 @ 4:48 pm

    Have you called the police??

    They should be tracking who makes what deliveries and if they dont that alone is a huge story and of very public concern.

    Thanks for the update.

  2. Tessa (unregistered) on October 17th, 2005 @ 5:02 pm

    I was going to go to the police on Saturday with a friend. But as the day rolled around, it seemed less like something to do with them since it was only $10 and my stupidity. It then manifested itself into fear with what if the guy comes after me because of this.

    Right now I’m still stuck between those two places. It may not seem rational, but I’m scared, and that’s the truth of the matter. I’m scared as to what may happen if I do go to the cops or this story becomes bigger and I’m scared as to what happens to others if I don’t.

    I have the number and location of the precint sitting taped to my computer monitor here at work and everyone is offering to go with me or call for me, but for some reason, I just am sitting here “making my knuckles turn white” as a coworker put it.

  3. Will (unregistered) on October 17th, 2005 @ 5:19 pm

    even if you dont report that you have called the police you should at least call the Police.

    I am trying to follow up with Fresh Direct on this matter, I would be interested in talking with you a littler more in confidence – if you are interested you can email me at

    FD needs to account for this beyond letting it fall into some general complaints. This is not a case of their forgetting to bring you some bagels. And this is a safety risk for others.


  4. Anna (unregistered) on October 17th, 2005 @ 5:54 pm

    Knuckles white or not Tessa, I think your posts alone have alrady generated some buzz. Even if you don’t go to the PD, you’ve at least spoken out.
    xoxo, feel better soon and if you live in brooklyn, join the food coop! no muggers there, only friendly-weird hippies.

  5. Carla (unregistered) on October 17th, 2005 @ 6:14 pm

    If you don’t call th police he will do this again. By not reporting this you make it seem like it is OK to do this. Please call the police and file a report.

  6. mariah (unregistered) on October 17th, 2005 @ 8:09 pm

    i totally get your concerns about involving the police… just make sure that this dude gets fired from freshdirect. please MAKE this a top priority for them. you have no idea how many people you may be helping, by getting this freak off the route. hound them mercilessly till someone on their end is held accountable & they give you answers. its complete bullcrap that they cant figure out who this guy is. ive had them track down delivery guys still in the trucks, simply by giving them my order number… there is no doubt that a manager or dispatcher would have this information. tell them you will contact the police & the local news, if they dont do something about this immediately. get loud if you have to.

    youre a new yorker now – dont be afraid to make some noise! we dont get scared in this town, we get angry! and then we start hollerin’! remember – it’s not your fault that this guy forced his way into your apartment & mugged you. it’s their fault for sending this criminal to your door!

    by the way – ive lived here all my life & had thousands of deliveries. in all my years, only one guy ever got sketchy with me. the chances of this happening to you again, with any delivery service, are slim-to-none, so please – lose the white knuckles. if it will make you feel more secure, just get a can of mace, or something sharp, & learn to scream. fury is your friend.

  7. Alan (unregistered) on October 17th, 2005 @ 10:15 pm

    (Repeat Response from the first page, after discovering this Update. –Now I wish I could move the first Repsonse :( –)

    So this Fresh Direct is a booming business, delivering groceries all over New York? This is a phenomena I’ve missed out on.

    This is what women are doing now, instead of going shopping for themselves, and bringing their own stuff home?

    I’m having quite an odd reaction here. Nothing sane or justified is in what that person did to you. Yet, I don’t understand why so many people are putting themselves in this situation. Why aren’t you all doing your own shopping? I suppose if it’s offered by FD, it’ll be taken. On my comings and goings in NYC, I see the guys toting and dragging those FD boxes all over the place. I often think they are taking them to catering halls and events, and feel all sorts of empathy for them. Those boxes look rediculous heavy, and IMPOSSIBLE to manuever through pedestrian/motorist traffic. But they are taking them to single people who won’t leave their apartments to get their own food?


    Why do I see that as just a smidge elitist?

    Anyway, do call the police. Press charges. That guy absolutely robbed you, it makes no difference whatsoever that he was there bringing you groceries. He forcefully took money from you against your will. That’s a crime. Pursue this.

    Everyone else? Get your own groceries! And if you won’t do that, at least be extremely civil and kind to these delivery people. Talk to them like they are real humans. Learn their names, ask them how their day is going, and sure -tip- them.

    I don’t like living in a world where the deliverymen mug innocent people, but I’m not too happy knowing how close we are in returning to the good ol’/bad ol’ days of the servant-class working for the elite highrise-class either. (Or have we never left it, and I’ve just been naive?)

    Wow. My response surprises me. I wonder what other nerves are lying under my surface, just waiting to get lit? But I’m a blogger and I’ve learned to be honest.

  8. jenna (unregistered) on October 17th, 2005 @ 10:29 pm

    Obviously Alan has never lived in NYC. Try lugging heavy bags of groceries on a bus or in the subway through turnstiles, then walking four or five blocks home and up a few flights of stairs. Please. In other states you drive your car to the grocery store and then drive home and park near your door and carry them in at your leisure–not all at once. That’s no different than delivery, except with delivery we pay a fee and a tip. Most grocery stores have workers roll your cart to your car and put the groceries in your trunk–no tipping allowed. hmmmm. New York is not really all that different. . .

  9. g (unregistered) on October 17th, 2005 @ 10:37 pm

    If the cops dont help, try NY1 for you.

  10. Alan (unregistered) on October 17th, 2005 @ 10:37 pm

    Much love to you Jenna;

    Follow the link to my blog–you’ll see where I’ve been for the last two years.

    But since I’m a bachelor who squandered his money on fast food, I guess I never shopped regularly. But on the occasions when I did, I bought two or three bags of stuff only–very portable, and I shopped often so that I wouldn’t have so much to carry all at once. (That lasted a few eeks each time, for a grand total of three times. Everything else was a deli sandwich, or the $0.99 hamburgers at McDonalds.

  11. caryn (unregistered) on October 18th, 2005 @ 12:39 am

    Oh, WOW, Alan, you’ve been in NYC all of TWO YEARS! How GOOD for you! How WONDERFUL! Congratulations!

    Groceries have been delivered in this city since the dawn of time. It is a New York thing, which, since you are such a veteran, you of course know all about. My grandfather delivered vegetables from his pushcart when he got off the boat from Roumania. The greengrocer, the butcher, the fish monger, QUALITY merchants *always* delivered to their customers. Before Fresh Direct, your local Gristede’s or what have you would always deliver.

    You are a moron with problems, so honestly I shouldn’t even address this, and you are like my cat when I am working, who will try to knock the fish tank over – negative attention being better to him than no attention at all.


  12. Jay (unregistered) on October 18th, 2005 @ 12:49 am

    Tessa, in no way whatsoever was this YOUR fault. It wasn’t. Until someone files a complaint, this guy will continue to victimize others. Call the police. He is counting on you to not do anything and you are playing the part that he thought you would. Please, call them.

    Oh… and Alan is a jackass. Fresh Direct is cheaper than most grocery stores and their fresh goods are high quality as opposed to my local grocery.

  13. Alexandra (unregistered) on October 18th, 2005 @ 10:00 am

    I would be torn with what to do as well being a female living alone in a studio apartment. Do what makes you most comfortable…

    Oh, and Alan…you sound like a fat phucker. Go on a diet and stay in Jersey where you belong.

  14. Kate (unregistered) on October 18th, 2005 @ 10:14 am

    HEY ALAN: SOME PEOPLE IN THIS CITY ARE HANDICAPPED. Maybe it’s a little old lady with arthritis and a walker, maybe it’s a blue collar guy who twisted his ankle and doesn’t have health insurance to treat it so he’s toughing it out, maybe it’s someone who looks young and healthy enough but is struggling with ruptured discs and chipped vertabrae in her spinal cord because of a run in with a hit’n’run driver. Maybe someone’s just too damn tired. Or maybe they live in a neighborhood where it’s not safe for a single woman to go out by herself at night and she doesn’t want to be dragging a bunch of bags home at a time of day she already doesn’t feel safe.

    Continue to eat fast food. Better yet, do it in Jersey.

  15. Arlan (unregistered) on October 18th, 2005 @ 1:56 pm

    Sorry to continue the dog-pile here, Alan, but grocery stores in NYC suck. Unless you’re lucky enough to live near one of the three (or is it four?) Whole Foods in the city limits, you’re basically SOL if you want to buy decent groceries and actually eat them in the comfort of your own home like a civilized human being.

    Also, as is made obvious by the fact you’ve been here only two years, you wouldn’t remember the bad-old-days in New York, when we had a much worse problem with random crime, especially rape. People in this town have gotten a little complacent in this regard, myself included, but this is not a town to let your guard down in.

    If I were: a) A woman. b) single and living alone, this incident would have scared the crap out of me. That said, I recommend Tessa continue to take the issue up with FD. There are usually two people in the trucks, and I’m sure this guy wouldn’t have tried this if his partner came up with him. I don’t think the police can really do anything for you as he didn’t actually touch you. The most they can do is write him a summons. But in the future (If you ever order from FD again) you should stipulate that you never get that delivery guy again and that they always send both people up with your delivery.

  16. anna (unregistered) on October 18th, 2005 @ 3:47 pm
  17. Alan (unregistered) on October 19th, 2005 @ 12:15 am

    Weeeeee! What fun!

    So I guess you guys kind of totally ignored that I agree with you what Tessa should do, and then you proceeded to take the aggression out on me?

    To what end? *I* didn’t mug her.

    And then, of course, your solution for me is to stay out of ‘your’ city. Begging you pardon, but I was born there, probably before you were a twinkle in your respective parents’ eyes.

    So. Learn a little tolerance for differing opinions, yah? No one’s cornering the ‘market’ on right and wrong opinions.

    Hee hee. (At least I’m a jackass with a sense of humor!)

  18. erin (unregistered) on November 1st, 2005 @ 12:01 am

    Um, I think Alan’s point about treating delivery people well and tipping them (they’re doing the grunt work we don’t want to do) was completely appropriate. Why is everyone so freaking nasty? I feel like all the blogs I’m reading end up w one person hopping on some tangent bandwagon.

    I started reading this bc I left NYC for Buenos Aires and was robbed and assaulted for the first time yesterday. Very scary. So, peace out people.

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