Fresh Direct Update Part Deux- this time they call me

My cell phone just rang here at work with Fresh Direct on the other end. This time, they were calling me.

After hearty apologies for this not being escalated to a higher level sooner, I was given the opportunity to again address what happened. Once again, I repeated the occurrence of the non-voluntary

9 Comments so far

  1. Will (unregistered) on October 17th, 2005 @ 9:02 pm

    you may need to file a police report to get this guy fired. Have you called the police yet?

  2. joshuarhett (unregistered) on October 17th, 2005 @ 10:09 pm

    Hey there. I’m a reporter who would love to hear your story in more detail. Please contact me at a.s.a.p. and we’ll make arrangements.

    Until then, go to the supermarket!


  3. LG (unregistered) on October 18th, 2005 @ 8:15 am

    Tessa, please call the police.

    Your update reminds me of all the colleges that handle campus rapes *privately* with campus security, which essentially means totally unreported and unpunished.

    Stop this guy from doing worse to the next person!
    Nobody wants to think of themselves as a victim, but when it happens you have to stand up for yourself. You know something very wrong happened. Please don’t blame yourself or ponder whether he was really from Fresh Direct or whatever – let the cops do their job. Fresh Direct will only deal with this as much as they have to, and it’s in their interest to make it fade away. Just because they’re finally acting nice on the phone doesn’t change anything.

    Good luck. It’s a sucky thing to have to deal with.

  4. quitecontrarian (unregistered) on October 18th, 2005 @ 9:28 am

    my two cents. call FD back, and tell them regardless of their actions, you have every intention of calling the police and reporting a crime by one of their employees.

    i guarantee you will get option A and they’ll fire him.

  5. Anna (unregistered) on October 18th, 2005 @ 9:35 am

    I’m with LG. All the best Tessa.

  6. sam (unregistered) on October 18th, 2005 @ 9:43 am
  7. smitty (unregistered) on October 18th, 2005 @ 11:23 am

    We’ve had Max Delivery at our office and never had any problems (plus we had a woman delivery person). Check it out.

  8. Keith (unregistered) on October 18th, 2005 @ 12:10 pm

    Second on the MaxDelivery.

    I just checked them out last week during the rain storm.

    They were there only 30 minutes later and the delivery guy was very nice.

  9. anonymous (unregistered) on October 18th, 2005 @ 6:21 pm

    I’m so glad this is moving toward resolution. But I’m worried because in this post and your prior ones you seem to be looking for ways to make it your fault, “I stupidly assumed he was the FD guy…”

    This isn’t your fault. You’re not stupid. When you order from freshdirect and a guy shows up at your apartment with boxes of groceries during the time window you specified…sorry, assuming he’s the delivery guy makes you an idiot? I think it makes you sentient.

    FreshDirect wants you to think this is your fault, because they are SCREWED and they know it. You paid them money for groceries. They sent a guy to your house to deliver them. Like a sane, normal person, you opened the door for that guy. And that guy fucking forced his way in and demanded money to make him leave!

    FreshDirect’s response? “Well, MAYBE we’ll do something about it, but it’s not that big a deal and it’s really your fault because you’re basically an idiot.”

    And, um, reassigned? Fresh Direct sounds like the Catholic Church with a pedophile priest. No, let’s NOT ship him off to another part of town, mmmkay?

    Sorry, but FreshDirect does not seem really interested in helping you. They seem to want you to shut up and go away, because if you shut up and go away then the problem is solved for them! Screw that. Solve it for you. Call a lawyer, call the TV, call anyone who will treat your complaint with the appropriate seriousness and get results.

    And I’ll be honest, I’m speaking out of 100% self interest. I’m a freshdirect customer and I don’t want this asshole “reassigned” to me. What happens the day he decides $10 isn’t a big enough tip, and he wants more?

    This isn’t on you. It’s on them. Bring it to them.

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