But apparently, according to the letter that the MTA sent to me, no new money had been deducted from my account since my balance remained the same. Now, I don’t recall all the details but I was pretty sure that I was ripped off. But now all I have is this MTA letter with a “sincere apology” for inconveniencing me.

But what I read in the letter was something that was absurd. To transfer from 1 bus to another is free, but to transfer onto an express bus is $3.

That’s understandable if you’re going from Queens to Manhattan, but what about the short trips taken from a local bus to an Express bus to travel only a few blocks? Unfair.