Posts Tagged ‘apple store’

The Apple Store—no longer trustworthy

We recently tried to get my sister’s 4th generation iPod fixed. There is a common problem amongst this generation of iPods and it’s that they stop playing music. You will see the batteries remain the same the playlists will function and the iPod even works on docking stations, it’s just that you can’t hear a thing out of the headphone jack.

When we went to the Apple store at Roosevelt field mall. The “genius” attending to us flat out told us that there is no way to open up the iPod as it is designed in a sealed manner. If this were truly the case then there should be a lawsuit against the company for creating a product that is essentially unfixable.

But later when we returned to more tech savvy means and Googled the issue, we found this video on Vimeo that shows not only that the iPod can be opened but that the issue can be fixed.

This was not the first month when Apple has let me down. The same store in Roosevelt Field told me that my streaming videos will no longer play as they used to. Not only that but while in the process of attempting a fix that I suggested to them, they even messed up my Garage Band.

But it gets better, I asked my friend who works at the Apple Store on 5th avenue as a “genius” to resolve the issue. He asked his colleagues and they could not resolve it either.

So while the fault not may be within the liars at the store—it may be with the brass at Apple who seems to have taken a more evil route upon the success of its brand.

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