I just got mugged by my Fresh Direct Delivery Guy

It’s true. And I’m not talking metaphorically about the delivery fee. My Fresh Direct delivery guy mugged me.

I normally order Fresh Direct once a week as you do when you are either too lazy to go to the store or just too busy with work and life in general. I’ve had problems in the past like my eggs being crushed, my entire frozen order of ice cream sandwiches and fudgesicles being completely luiquidized by the time they get to my door, but it seemed worth it just to pay $2.39 for a 16oz tub of cottage cheese as compared to $3.99 around the corner.

That was until tonight. Tipping is optional. I usually tip, just because it’s nice. I wasn’t about to tip until all the boxes were delivered and I had signed the form acknowledging delivery. The delivery guy who was a cross between Mark Wahlberg and Kevin Federline told me tipping was optional. I told him I knew. He then said “Where’s my tip?”

Aghast. I immediately decided not to tip him. Wrong answer. The guy put his foot in my door and would not let me close it, demanding his tip. I tried to close it, my heart beating faster realizing I’m a single female who lives in a studio with all my neighbors out already for the night. I think by the third time, he realized it too, pushed his way into my apartment and demanded I give him money. I gave him all the cash I had which amounted to only about $10. He left and said, “I meant tipping isn’t optional.”

I immediately closed my door, shaking violently (still currently at this moment), locking all three locks and then got on the phone to Fresh Direct. When I called they just took my name and phone number, not getting a description of the guy or letting me finish to the part where he came in, they stopped me where I said his foot was in the door preventing it from closing. They told me they would file a complaint. I accepted that and stupidly hung up.

I should call the police, but it’s only $10 and I feel like a fool. But I realized today, you only hear about the delivery men who get hurt doing their job, the flip side is never reported. He now knows where I live, that I live alone, and that I can’t fight him off. It was a stupid, stupid mistake on my part, I should have just given him the money. But tonight I realized even though I rely on delivery of my food, my dinner, and when I’m lazy, my laundry so often, I fall complacent and feel safe. I need to take more precautions, because the reality is, I give these people access to my front door, what stops them from stopping just there?

Links to the updates because people aren’t reading the rest of the tale:
Update 1
Update 2
Update 3
The Final Chapter

62 Comments so far

  1. lisa (unregistered) on October 14th, 2005 @ 10:40 pm

    Oh my god! That’s really scary. I live alone and get groceries delivered, too, but now I’ll be checking for my pepper spray before I answer the door.

    It’s probably not too late to call the police and file a report. $10 isn’t a big deal, but maybe you could prevent the same thing (or worse) from happening to someone else.

  2. Tessa (unregistered) on October 14th, 2005 @ 10:59 pm

    I’m calling a guy from work who is an attorney to get his take. Luckily for me I wrote down what happened, what the guy looked like and sounded like. Plus since i have my delivery number,they can track the truck and who was working on it.

  3. mariah (unregistered) on October 15th, 2005 @ 3:50 am

    holy crap… i have a delivery scheduled for tomorrow morning. im checkin the peephole to see if he fits the description. and telling my girlfriends about this…

    by the way – call freshdirect again & give your complaint a second time. i once had an order get royally screwed up & ended up speaking with several people. they each gave different responses. ask to speak with a manager, if you need to. make sure they take you very seriously. their employee just committed a crime! you have every right to be hollering at them right now…

  4. ~dana (unregistered) on October 15th, 2005 @ 9:47 am

    Shit Tessa, this is an insane story. Definitely follow up with Fresh Direct, but if I were you I would also call the police. This deserves some more attention.

    I order from Fresh Direct all the time and I never tip–although since most of the time I have the same driver I was planning on giving him a large tip for Christmas. FD has their “no tip solicitation” policy posted at http://www.freshdirect.com/help/faq_home.jsp?page=deliveryHome#question6:

    “Q: Should I tip the driver? A: You are under no obligation to tip but have the option of providing a nominal tip if you feel that you’ve received exceptional service. Fresh Direct delivery personnel are not permitted to solicit tips under any circumstances.”

    Keep us posted on how this develops.

  5. Tessa (unregistered) on October 15th, 2005 @ 11:49 am

    I’m going to definitely follow through. Luckily for me both writing this and writing a seperate more detailed account should help out tremendously.

    I’m going to both email on their site and call again, and I’m still debating on a formal report. I’m going to speak to my friend from work in person today so hopefully from there we can decide what to do, where to go.

    Tipping is optional and for the most part they usually act surprised and say thanks when I tip. I even over tip the diner guy who brings me a grilled cheese and cheesecake on the weekend. this has never happened to me before.

    It just made me realize how safe I always think I am here, inviting people to my door who I don’t know at all. I guess it’s a lesson to us all to be a bit more on guard.

    I don’t think however I’m going to order from Fresh Direct again unless I’m sure there is someone with me when the delivery man comes.

  6. Anna (unregistered) on October 15th, 2005 @ 1:03 pm

    Geez! That’s really crappy. That guy needs to be fired. He has no right to physically intimidate you like that. That’s assault and you should definitely call the police.

  7. Jil (unregistered) on October 16th, 2005 @ 12:22 pm

    Jil says,,, it is not about the tip but the rude and illegal way he tried to force himself into your private home…
    If you won’t take action he wil think he can do it again at other customers he should be fired…
    And the way how F.D. reacted to you is totally wrong they are not interested in your complaint at all that is bad,,, Public relation also they should protect their customers some more
    Peace Jil

  8. A Guy In New York (unregistered) on October 16th, 2005 @ 9:08 pm

    Hope you filed a complaint with the police. And you probably have a good lawsuit against FD. Talk to a lawyer, too.

  9. Nora (unregistered) on October 16th, 2005 @ 11:31 pm


    I would write a letter (or email) to Fresh Direct. Then you’ll have a record of when you sent it, and whether or not they responded. You may even want to threaten to write to the newspapers about it, if FD doesn’t respond. They won’t want the bad press, and we all know how the Post and the Daily News eat that sensational shit for breakfast.

    I am SO SORRY this happened to you. I use Fresh Direct all the time. In fact my first post for the Metblogs was about them, and a story about how a delivery guy was making obscene calls to female customers after delivering their food. Clearly they’ve got some Human Resources issues, and I hope they respond to you in a way you find satisfactory. I’m telling all my friends, and we’re wary about ordering now, at least when we’re alone.


  10. Jotham (unregistered) on October 17th, 2005 @ 4:24 pm

    I’m a writer for the daily news. Wonder if you’d be interested in talking about what happened. Email me at jothamsederstrom@hotmail.com

  11. Will (unregistered) on October 17th, 2005 @ 4:25 pm

    Why are you blogging and not calling the cops NOW???!!!

  12. Will (unregistered) on October 17th, 2005 @ 4:31 pm

    You also need to post anything you learn from Fresh Direct, what they are doing about it, or not doing about it so that the community can stay informed, this story is spreading but it needs good follow up.

    Fresh Direct needs to take this very seriously.

  13. Tessa (unregistered) on October 17th, 2005 @ 5:07 pm

    Thanks for the continuing support. I said in my update comments that no, I chickened out of going to the cops. I had planned on going on Saturday with my friend/lawyer from work. But as the day wore on, $10 didn’t really seem like that big of a deal and it was my own stupidity that let this happen.

    Now it’s fear and fear alone that’s keeping me from calling the precint’s phone number that’s taped to my computer. It’s fear of if this gets bigger that the guy is going to come after me and really hurt me and it’s fear that if I don’t do anything more besides dealing with the Fresh Direct side of things that he might hurt others.

    In a way, I’m regretting even blogging about it in the first place. I wanted to do it to alert others of how dangerous Fresh Direct and other delivery people can be, but on the other hand I’m nervous that now he might come after me again.

    It’s like rock, hardplace, me. It may not seem that way to anyone else, but it definitely does to me.

  14. LG (unregistered) on October 17th, 2005 @ 5:21 pm

    It has nothing to do with the $10. This is an assault, and it’s not the first time a Fresh Direct delivery guy has acted badly. You are absolutely right to blog about it, and I think you should call the police. That was an assault. You felt assaulted, and you were not overreacting.
    And I think you should talk to the Daily News. Public exposure did something with that jerky guy caught on a cellphone camera in the subway…
    This medium gives us a new power and source of emotional support.

  15. edEx (unregistered) on October 17th, 2005 @ 6:00 pm

    you can still call the police. i would if i were you. and if i were you you’d be me and you’d be calling the police.

    although it was only $10 it would still be considered breaking and entering, robbery and harrasment.
    also, i would do yourself the service of calling the Better Business Bureau ( http://www.bbb.org/ )

    call the police in your neighborhood precinct. who knows, this guy may just have a warrant out for his arrest or have previous convictions against him. this can not be looked at lightly and this man MUST be punished. don’t be afraid, be careful and get it done. good luck to you.

  16. jg (unregistered) on October 17th, 2005 @ 6:42 pm

    I followed a link from Gothamist here and just wanted to let you know that I appreciate the fact that you blogged about this. I completely understand your nervousness about it now – that he might come after you – but I am very grateful to you. I get Fresh Direct every week or so and I often let my young daughter accept delivery. I won’t be doing that anymore. Thank you.

  17. Messy Larry (unregistered) on October 17th, 2005 @ 8:46 pm

    All I gotta say is that with this story blasting through the internet right now, that dude is fucked. And so is Fresh Direct if they don’t handle it with direct and immediate action. Well done Tessa, you’ve done the right thing. Don’t back down now, take this to the top. We’re with you.

  18. malkin (unregistered) on October 17th, 2005 @ 9:02 pm

    shaking violently (still currently at this moment)

    If you ask me, Fresh Direct is certainly vicariously liable for negligent infliction of emotional distress. Get your attorney friend to write them a nice little letter mentioning this fact and before you know it you’ll have a nice check in the mail trying to get you off their back.

  19. DP (unregistered) on October 17th, 2005 @ 9:02 pm

    I had a weird situation with Fresh Direct about four months ago — different, but reminiscent on how their management has no idea how to deal with potentially explosive PR issues. I received a FD shipment one day, and in one of the boxes there was a small piece of cardboard that read “I am WATCHING you” with two eyes. Now, I’m a single male, so I wasn’t too concerned about that, but the principle of the matter is what pissed me off — what if I were a single female, elderly woman, etc. I called FD directly and let them know what happened; they came by the next night to pick up the piece of cardboard to “examine it,” and then took about 10 days to return my calls/emails. Though I can remember the exact person I dealt with, it was someone in the PR department, and his answer amounted to, “well, we can’t ID who did this, and we think it’s an isolated incident, and you’re a guy … so we’ll give you $10 off your next delivery.” I was royally pissed. I knew I should have called the Post or Channel 5.

    Definitely leak this to the press — these guys clearly need to get burned pretty prominently a couple of times before they understand the concept of customer service.

  20. Joe Justice (unregistered) on October 17th, 2005 @ 9:14 pm

    Don’t blog it. Call the cops. Now. Maybe some people already have for you. Not the lawyer first. Not the company first. The cops first.

  21. anon (unregistered) on October 17th, 2005 @ 9:18 pm

    Do what you feel comfortable with, but I woudl love to see this get more attention. Especially as a guy who can’t always be home when my girlfriend can be to accept the Fresh Direct order.

    It’s pretty scary that Fresh Direct brushed you aside and just “filed a complaint.”

  22. attyguy (unregistered) on October 17th, 2005 @ 9:26 pm


    Here’s a little unsolicited legal advice: Setting aside filing a criminal complaint, you have a drop dead civil case against Fresh Direct right now. What happened to you constituted assault, trespassing, and a whole bunch of other claims that any halfway decent lawyer will be able to identify.

    It’s out-f(*&ing-rageous that a Fresh Direct guy barged his way into your apartment. Fresh Direct can (and will – I guarantee) make it up to you with the right legal pressure.

  23. Alan (unregistered) on October 17th, 2005 @ 10:10 pm

    So this Fresh Direct is a booming business, delivering groceries all over New York? This is a phenomena I’ve missed out on.

    This is what women are doing now, instead of going shopping for themselves, and bringing their own stuff home?

    I’m having quite an odd reaction here. Nothing sane or justified is in what that person did to you. Yet, I don’t understand why so many people are putting themselves in this situation. Why aren’t you all doing your own shopping? I suppose if it’s offered by FD, it’ll be taken. On my comings and goings in NYC, I see the guys toting and dragging those FD boxes all over the place. I often think they are taking them to catering halls and events, and feel all sorts of empathy for them. Those boxes look rediculous heavy, and IMPOSSIBLE to manuever through pedestrian/motorist traffic. But they are taking them to single people who won’t leave their apartments to get their own food?


    Why do I see that as just a smidge elitist?

    Anyway, do call the police. Press charges. That guy absolutely robbed you, it makes no difference whatsoever that he was there bringing you groceries. He forcefully took money from you against your will. That’s a crime. Pursue this.

    Everyone else? Get your own groceries! And if you won’t do that, at least be extremely civil and kind to these delivery people. Talk to them like they are real humans. Learn their names, ask them how their day is going, and sure -tip- them.

    I don’t like living in a world where the deliverymen mug innocent people, but I’m not too happy knowing how close we are in returning to the good ol’/bad ol’ days of the servant-class working for the elite highrise-class either. (Or have we never left it, and I’ve just been naive?)

    Wow. My response surprises me. I wonder what other nerves are lying under my surface, just waiting to get lit? But I’m a blogger and I’ve learned to be honest.

  24. Edit (unregistered) on October 17th, 2005 @ 10:17 pm

    You should definitely report them. I had an instance where I hired movers, and there was a minimum of two hours ($150). The individuals moved everything in around one hour, and I gave them a $18 tip because the heaviest thing they carried was a bed, and they were being paid for an hour that they did not have to work. After exiting my apartment, the guy came back and requested more money. Now, while he did not put his foot in the door, he was one of two rather large men. I only had a $20, so they ended up with a $38 tip, which was over 20%. Tipping nowadays is never optional.

  25. Owen (unregistered) on October 17th, 2005 @ 10:27 pm

    Looks like this wasn’t the first time a FD employee threatened a customer…

    New York Times

    Metro Briefing | New York: Manhattan: Deliveryman Charged With Stalking

    Published: October 8, 2004, Friday

    A deliveryman for the online grocer FreshDirect was charged yesterday with stalking and harassing five female customers — two of them eight months pregnant — by using threats of sexual violence. Prosecutors said Erik Reynolds, 33, of Manhattan, admitted that he had taken telephone numbers and addresses from the order forms of FreshDirect customers and used the information to harass East Side women during the past three weeks. An assistant district attorney, Duncan Levin, said at Mr. Reynolds’s arraignment in Criminal Court that the suspect, a FreshDirect driver since July, called pregnant customer two weeks ago and told her, ”I’m going to come up and rape you” Mr. Levin said Mr. Reynolds was caught after one of the women allowed the police to monitor her phone and trace the calls.

    Published: 10 – 08 – 2004 , Late Edition – Final , Section B , Column 4 , Page 5

  26. Owen (unregistered) on October 17th, 2005 @ 10:34 pm

    Having posted the info about the previous FD incident, I must also say that I love FreshDirect, their groceries and their service. I live in a doorman building, though, so my safety during deliveries isn’t really an issue. FedEx, a great company, has also recently had incidents related to criminal acitivity of their employees. Still, FD certainly owes you a big apology and assurances that the perpetrator will be fired and prosecuted. I think it would be for… criminal trespassing…?

  27. Lauren (unregistered) on October 17th, 2005 @ 11:02 pm

    Tessa – One more time, THANK YOU. I got here via gawker, and I’m really thankful you posted this, as awful as I’m sure it’s been for you. Single woman, small studio, I know how you feel – it suddenly makes you trapped. And I’m thankful for that reminder and will be far more vigilent in days to come. Again – thank you and best wishes.

  28. tom (unregistered) on October 17th, 2005 @ 11:17 pm

    Let’s all blame the victim with Alan, shall we? I guess blogs are also a place for sexist and classist people to vent against “elitist” women that hire delivery people to lug heavy groceries. Alan, did you just fall off the moron truck? You may not order from FD, but you have some serious baggage.

  29. hhh (unregistered) on October 18th, 2005 @ 12:19 am

    You can also report this to the better business bureau. Complaints can be made online on their website. They will make sure the right person at FD receives your complaint and will mediate a resolution. If FD choose to do nothing, it will be noted in the BBB files (which will hurt their standing as a reputable organization).

    Sorry this happened to you.

  30. Messy Larry (unregistered) on October 18th, 2005 @ 12:44 am

    Hey Tess, Messy Lar here again.
    Just wanted to reinforce what everyone else is saying about definitely taking this to the cops, BBB, don’t fret about talking to the press – definitely don’t let some punk intimidate you out of doing what’s right – and like I said, the attention this is getting all over the internet can be lethal to Fresh D’s business. Send the Chairman of the Board a link to this page and lets see who gets results. Lemme know if you need anything else. Peace.

  31. pantrygirl (unregistered) on October 18th, 2005 @ 12:52 am

    Yikes. Thankfully, I’ve never that kind of experience.

    Good luck and definitely send a note to Fresh Direct’s management.

  32. Uptown Slacker (unregistered) on October 18th, 2005 @ 1:08 am

    I’m sorry that this happened to you – FD may have minimized it over the phone, but I’m sure they’re tracking which driver is delivering which order so that’s probably why they didn’t need more than your address to follow-up. Most likely they didn’t want it to turn into bad press (bad luck for them)

    That being said, of course tipping is optional, but courtesy is courtesy. I’m surprised to read that people aren’t tipping delivery people. I live so far outside the catchment area for FD that it’s more like an urban legend; Domino’s in my neighborhood makes people come out to the car to pick up their pizza (thus turning the concept of delivery somewhat topsy-turvy), but I still tip the driver. I’m ordering. She/He is working for Domino’s. It’s a service. Services, in most food-related cases, lead to tipping.

  33. fresh (unregistered) on October 18th, 2005 @ 3:32 am

    you people are pathetic.

    cheap bitch for trying to shaft the kid making 6 bucks an hour out of a tip, hope you have nightmares.

    and all you ‘tards screaming ‘call the cops’ ‘call the BBB’ , pathetic.

    perhaps you’d all be better off in ohio, where you came from

  34. d (unregistered) on October 18th, 2005 @ 4:04 am

    F’you, “Fresh” — nobody “deserves” a tip, they *earn* it, and this asswipe didn’t earn anything except (hopefully) some time in jail and a beating. “Shaft the kid”? The scumbag didn’t do anything except his job, and then threatened a solitary, defenseless *customer*. Way to go, FD for hiring such gutless, thieving animals.

    If I found out someone did that to one of mine, I’d make sure they weren’t able to walk straight for a long, long time…

    Oh, and “Fresh” — take your entitlement act back to the Applebee’s or TGIF or wherever you bussed tables back in Upper Sandusky. Bitch.

  35. caroline (unregistered) on October 18th, 2005 @ 4:22 am

    I was very disturbed by your experience. I have used FD numerous times and have always felt a kinship with the delivery people who have been very courteous and efficient – and I always tip. Notwithstanding, the operator at FD handled this very badly and should have treated the matter with more seriousness – or at least passed you on to some sort of customer service person. I’m sure this person will be fired or worse. Nevertheless, it was handled badly by the people at FD and they will hear about it BIG TIME. If they’re smart, they’ll offer you complimentary groceries for a very long time. This does not fare well for a company priding itself on great customer service.

  36. seenster (unregistered) on October 18th, 2005 @ 6:52 am

    After events like these, I’m really hoping natural selection kicks in soon. Anytime now, Darwin…

  37. Kate (unregistered) on October 18th, 2005 @ 8:31 am

    That’s really scary — and one of the reasons I don’t schedule deliveries for when I’m alone. Very few businesses do background screenings on their delivery people. And most are fine, but I’ve always wondered how many of the stranger-rapes/attacks started off as a man going on legitimate business to people’s homes and trolling for victims.

    I’ve had a similar experience with a frightening Keyspan employee. He came to shut off a neighbor’s gas and shut off mine as well. I was working from home that day and went outside to tell him to turn it back on. We got into a screaming match on the street and he said “You want your gas back on? I have to come inside!” and tried to force his way in my doorway. Fortunately, I was faster than him and got the security door locked before he could force his way in that too, and Keyspan sent another employee out who turned on the gas without needing to enter my apartment. I was a shaking mess after that.

    I hope you pursue a civil case (at least) against Fresh Direct for this. These companies have a responsibility to their customers to not put them in harms way. This guy violated the sanctity and safety of your home — the psychological effects and legitimate fear for your safety you have after a burglarization go much deeper than the $$ you lose in it. Shame on FD for not screening their employees. They should have to pay for that.

  38. Jo (unregistered) on October 18th, 2005 @ 9:05 am

    You should feel like a fool – for making up b.s. stories to increase the hit count on your blog.

    1) hasn’t been my experience in the last 100 deliveries

    2) you called FD and they did what?

    Wow, I guess you’re just unlucky. Not only did you get a driver who wasn’t courteous and enthusiastic and friendly like every one I’ve had, you also got a crappy customer service rep. Wierd that the 3 times I have felt the need to call they went above and beyond to rectify the situation.

    Must be my toney Boerum Hill address, eh?

  39. You're a liar (unregistered) on October 18th, 2005 @ 9:07 am

    Ever heard of “a tell”.

    Tell #1 starts with “It’s true”.

    The list goes on.

    I’m calling b.s. on this one.

  40. Tessa (unregistered) on October 18th, 2005 @ 9:12 am

    I was trying to let the updates stand for my side of things but obviously people aren’t reading the updates:

    Update 1-http://nyc.metblogs.com/archives/2005/10/fresh_direct_up.phtml#82675
    Update 2- they called me

    alan- I order because it is cheaper. $2.39 vs. $3.99 in my area for 16oz of cottage cheese. $0.49 vs. $0.89 for yogurt.

    Fresh- I was planning on tipping. I had the tip in my pocket with the pen. I decided AFTER he asked me for the tip, not to tip. A bitch yes, but I kind of feel that a tip isn’t supposed to be asked for. I over tip for the most part. I even baked my fd guy that was my regular delivery over in Chelsea cookies for christmas.

    As far as the cops, I’m waiting to see how FD comes back to me. Not the smartest move, but still I’m not wanting this to blow up as big as it did. I didn’t do this for the nyc’s post count and this isn’t a fictional account. i did it because i was scared, realized how vulnerable I was and wanted to share with some of the other metbloggers who are single females who live alone. did I know it would get picked up like this? NO FREAKING IDEA. That’s a bit unnerving.

  41. MiriamD (unregistered) on October 18th, 2005 @ 9:26 am

    If you wait too long, the cops won’t be interested or able to do anything. Your inaction is making the decisoin for you.

  42. citykitty (unregistered) on October 18th, 2005 @ 9:31 am

    I think Alan doesn’t understand that the whole allure of FD isn’t that we are too lazy to lug our own groceries (though for some that’s part of it)– it’s that the prices are more reasonable than the local grocery and they have a lot more choices (especially if you’re into organic, locally grown, kosher or some other specific kind of food). It’s not just a delivery service– every grocery does that.

    And believe me, if she was lying to increse traffic to her blog, she could’ve made up something a lot more sensationalistic than this.

  43. Anna (unregistered) on October 18th, 2005 @ 9:32 am

    JO and “you’re a liar”: you people are assholes.

    You’re probably the kind of people that say that rape victims “were asking for it.”

  44. Colin (unregistered) on October 18th, 2005 @ 11:04 am

    For real with the NY1 business…..

    If FD doesn’t take this seriously, NY1 CERTAINLY will.

    Here’s their number: 212-379-3599
    They don’t take this stuff lightly. And neither should you.

    If Fresh Direct doesn’t send you a gift basket and an apology on their tab, then you should go out of your way to ruin their image. The delivery business is based entirely on trust, as soon as that trust is broken, it hurts the livelihood of thousands of New York businesses that rely on the faith of their clients. If FD can’t take that seriously, they shouldn’t be in the game.

    More importantly, this is your sanity. You’ve been through some serious trauma……take those lemons and make some lemonade!

  45. ~dana (unregistered) on October 18th, 2005 @ 11:31 am

    Hey Tessa, it’s bad enough you needed to endure this whole ordeal in the first place, but now these nasty comments and rude people commenting on your story, saying you are a liar and you did this for hits–don’t let it affect you and don’t feed the trolls. We are all with you (all the sane people at least)–let us know if you need anything.

  46. Foof (unregistered) on October 18th, 2005 @ 12:49 pm

    I am friendly with the CMO of Fresh Direct and am forwarding this to him now. Obviously, he’ll be able to find the record of your call, and I am sure you will have a reponse – he’s a married guy with 2 kids and would NEVER want this to happen to his wife or daughter.

  47. d (unregistered) on October 19th, 2005 @ 2:49 am

    Foof — if you are for real, you’re awesome & deserve a serious clap on the back. I officially owe you a beer.

  48. Dman (unregistered) on October 19th, 2005 @ 1:15 pm

    He should not have been forceful.

    But next time, walk your fat ass down to the Associated like everyone else in this neighborhood.

    Saving 50 cents on yogurt is great, but not if you aren’t going to tip the person that lugs it up to you.

    Alot worse happens to rich elitist jerks like yourself – you were lucky, girl. Look at the bigger picure here.

  49. Tessa (unregistered) on October 19th, 2005 @ 1:58 pm

    Dearest D-Man-

    I’m going to post an update in a bit but your comment really offended me.

    First, if you read I WAS going to tip. I always tip and usually I overtip for food deliveries. When he asked for a tip, I got bitchy. Should I have acted differently probably, but you know what f-that.

    It’s cheaper and it is convenient. I work two jobs and rarely have time to make it to a store, and when I do I can only go to my local D’Ag which is a lot more expensive then training it over to find cheaper goods.

    As far as my ass being fat, thanks a million. I owe you one. And as far as being an elitist snob, if you read my bio you would know I’m also the mascot for the Brooklyn Cyclones, meaning I dress up as a freaking smelly seagull in the dead of summer and dance around making a fool out of myself for little to no money. Elitist my big fat ass. If I was elitist I would look down on someone like myself working two jobs for a living.

    Thanks a million.

  50. elan (unregistered) on October 19th, 2005 @ 7:15 pm

    It is absolutely terrible that you’ve received so much negativity from assholes. After the traumatic experience you’ve had, you are of course totally entitled to just put it all behind you and move on — dealing with that nasty corporation seems to be a trauma in itself. If you have any lingering inclination to do more, though, you should most certainly contact a lawyer. It costs nothing to describe your situation and see if they will represent you, and Fresh Direct has already thoroughly established their own complicity in your assault in all their dealings with you.

  51. Alan (unregistered) on October 20th, 2005 @ 11:08 pm


    I went to the updates to follow up the response that I made waaaay ^up there^ somewhere, but now that I’ve come back to the original, I see most of the current comments happens here.

    I think I should actually apologize for opening the gate to the kind of posters that followed me with much abuse and the cursing. That was never the spirit of my post. For you, as the victim of a mugging, I have complete empathy.

    Your blogged account was my first real exposure to this delivery culture, even though I lived in New York for a little while. I lived in Harlem, so the instances of delivery were extremely few and far between. It just wasn’t done among people of low/no-income. And I lived a block away from a supersized PathMark. People came out of those doors loaded down like they were stocking their own stores somewhere else! I never passed any PathMark workers trying to deliver boxes to anyone else–not like I’ve seen FreshDirect and others in midtown and elsewhere with those big boats of groceries. I’m now coming to understand the need for some people to get the groceries delivered, but MY reality was watching mothers and children carrying their bags up stairs. No other alternative really occurred to me.

    That is where my head was when I posted. (Well, that plus the fact that I’ve been economically stung as of late and a lot of my perceptions are being filtered through economic suspicion–in other words, I’m sensitive these days on matters of classism).

    I had no intention to blame you or devalue what you personally went through, and in rereading my original response, I don’t think it dictates that way. However, the general tone may have done that anyway. For that, I do apologize to you.

    After reading your responses to others, I can tell that you are a gracious and brave lady. Whatever preconcieved notions I had of you are now gone.

    As for the others who dogpiled me? Meh. Not so gracious.

    God’s Peace, Tessa.

  52. Tom (unregistered) on October 21st, 2005 @ 2:13 am

    I use to work for Fresh direct about 2-3 years ago. I ended quitting 2 months after I started working in the deli section. The working conditions are horrible. As for the fresh direct driver’s they don’t do a criminal background check at all which I found a little strange. My 2 major reasons were that having food sanitation experience, The employees in the seafood/meat dept. don’t wash their hands after using the restroom & enter the restroom with their white coats on which I found nasty. Second, I found out one month later most of them are criminals that just got out of jail. The only clean people that I saw were the ones that work in the deli and produce departments.

  53. Hugh (unregistered) on October 22nd, 2005 @ 9:55 am

    This punk is lucky he works in NYC and not down here in the Free States. Someone pulling a stunt like that here is likely to find himself face-to-face with an armed homeowner, and that is possibly the last thing he’d ever see on this earth.

  54. JT (unregistered) on October 22nd, 2005 @ 11:15 am

    You are very lucky that this is all that happened to you. Now here is what you should do, because, after all he knows where you live and now knows that you will not fight back.

    Buy a gun!!! Learn how to use it!!! and be prepared to defend yourself, to the death if needed. I am not suggesting that you “shoot first and ask questions later”, but if in fact you are in fear for your life, you have EVERY RIGHT to stop the threat to your person.

    Unfortunatly sometimes it is a “him or me” situation, and when it’s over you will still be able to post on your blog.

  55. mary (unregistered) on October 23rd, 2005 @ 8:27 pm

    I have had my share of Fresh Direct HORROR stories but nothing tops the delivery guy mugging youk at your door. To make a long story short after they screwed up my order many many times and delivered rotted shrimp and told me in order for me to receive a refund for the shrimp I had to stay home the following day with the “bad” shrimp to be picked up by them any time between 9 and 6 p.m. I decided that I would rather throw out the bad shrimp and lose $20 rather than staying home all day holding on to smelly shrimp. Enough was enough and I stopped ordering from them. This was a year ago and I have been happily shopping at Fairway since.

  56. Kate (unregistered) on October 25th, 2005 @ 10:34 am

    JT, unfortunately, thanks to archaic Sullivan laws in NYC, residents here can’t get gun permits. The city only issues a tiny number and they’re pretty much reserved for the rich and famous. Bobby Deniro wants a handgun? He’s got a legal one in two days. A woman being stalked by someone she’s got a restraining order against? Not a chance in hell of getting a legal gun.

    I’m with you. I think ALL women should have guns to protect themselves and their homes. But in NYC, if we shoot in defense, we’re more likely to end up in prison for it than we are to have the life we thought we were saving. It’s really one of the major drawbacks of this city.

  57. Hugh (unregistered) on October 25th, 2005 @ 9:25 pm


    That’s really sad that the city of New York thinks so little of the lives of its residents. I’m glad I got the heck out of there years ago and moved down to one of the Free States.

    Ironically, the criminals in NYC seem to have no problem getting a gun, just the poor law abiding schlubs.

  58. Jade (unregistered) on October 26th, 2005 @ 10:43 pm

    Ok. The delivery guy forced his way into her apartment and demanded her cash and she didn’t call the police, instead she calls FD to “complain”? Right. Fresh Direct knows exactly who made the delivery; and if this had happened, and they were informed about it, THEY would have called the cops. This “story” has 0 credibility in my book. I’ve been using Fresh Direct for 3 years I have had nothing but positive experiences. But that is besides the point.

  59. Hugh (unregistered) on October 27th, 2005 @ 8:38 am

    Jade, It’s not at all uncommon for victims of crimes like this to not call the police. Reasons range from fear of sounding stupid to believing that the police won’t do anything about it. You are correct that she should have reported it to the police but that an “after the fact” action. What she should do is find out how she can legally defend herself in her apartment (mace, taser, big stick, etc.) and learn to use those weapons the next time something like this happens. Unfortunately for the victim here guns are almost impossible for law abiding New Yorkers to obtain.

    Funny, but the criminals don’t seem to have any problem getting them, nor do the rich and well connected. Hmmm….

  60. JLD (unregistered) on October 28th, 2005 @ 11:17 pm

    !!!!!!!!! I just want to pass this info on for the record !!!!!!!!!!!
    After inquiring directly to FreshDirect regarding the incident (as the idea of this man not getting let go, if it’s true, is alarming). FD quickly responded back to assure that after completing an internal investigation the delivery man involved was terminated as of October 19.

  61. Hugh (unregistered) on October 29th, 2005 @ 12:30 pm

    He was terminated? That’s all???! He forced his way into a person’s apartment, threatened her, and stole her money and all he got was fired!?

    He’s a lucky individual that NYC is so polite and considerate of criminals.

  62. Alos (unregistered) on November 11th, 2005 @ 11:10 am

    Please do me a favor and report this to the police. Also Fresh Direct as a responsibilty to you, their customer that keeps them in business to act on your behalf. Do something, please be proactive. Else it will happen again and again.

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